Dispute Settlement Policy

At Restore N Revamp, we are committed to providing high-quality oral health products and excellent customer service. In the rare event of a dispute, we aim to resolve it efficiently and fairly. Please review our Dispute Settlement Policy for more information.

1. Dispute Resolution Process

We encourage customers to contact us directly if they encounter any issues with their orders, products, or services. To resolve disputes, follow these steps:

Step 1: Contact Us

If you have any concerns regarding your order, product quality, delivery issues, or any other matter, please contact our customer support team at [insert contact email/phone number]..

Provide your order number, details of the issue, and any supporting documentation (e.g., images of damaged products, incorrect items)

Our team will respond within 2-3 business days to acknowledge your concern and initiate a resolution.

Step 2: Investigation & Resolution

Once we receive your inquiry, we will investigate the matter and work towards resolving it as quickly as possible.

We may request additional information or documentation to assist with the investigation (e.g., pictures of defective or damaged products, communication history, etc.).

If a resolution is agreed upon, we will proceed with issuing a replacement, refund, or other appropriate solution.

Step 3: Mediation (If Required)

If we are unable to reach a resolution directly, both parties will engage in a mediation process facilitated by an independent third party to find a fair solution.

Mediation costs will be shared equally between both parties unless otherwise agreed.

2. Possible Solutions

Depending on the nature of the dispute, the following solutions may be offered:

Refund: If the product is defective, damaged, or incorrect, a full or partial refund may be issued to the original payment method.

Replacement: A replacement product may be provided if the original item was damaged or incorrect.

Store Credit: In cases where a refund or replacement is not possible, store credit may be offered for future purchases.

Resolution of Payment Disputes: In case of disputes related to payments or billing, we will work with you to verify charges and, if necessary, resolve any discrepancies.

3. Escalation of Disputes

If a dispute cannot be resolved through our direct communication or mediation process, customers have the option to escalate the issue through third-party arbitration or other formal dispute resolution methods.

Both parties agree to abide by the decision of the arbitration process. The decision of the arbitrator will be final and binding.

4. Legal Jurisdiction

Any disputes that cannot be resolved through the steps outlined above will be subject to the laws and regulations of [Your Country/Region].

Both parties agree that any legal actions will be pursued in the appropriate court or jurisdiction within [Country/Region].

5. Customer Satisfaction Commitment

At Restore N Revamp, customer satisfaction is our priority. We will do everything we can to address disputes in a timely and fair manner. If you feel that your concern has not been adequately addressed, please do not hesitate to contact us for further assistance.

6. Changes to This Policy

Restore N Revamp reserves the right to modify or update this Dispute Settlement Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately upon posting.

Contact Information

For any questions about this Privacy Policy, please contact us at:

Email: info@companyname.com

Phone: 0789 256 321